Right of withdrawal
(1) As a consumer (13 BGB) you can cancel your contractual statement within 14 days in writing (e.g., by letter, fax, Email) or by telephone, without stating any reason. The period begins on the day on which you receive these cancellation instructions in writing, but not before you, or another recipient named by you, have received the goods (for repeat deliveries of similar goods: not before receipt of the first partial delivery) and not before the seller has fulfilled his duty to inform in compliance with section 246 § 2 in conjunction with § 1 subsection 1 and 2 EGBGB as well as having fulfilled his duties according to § 312g subsection 1 clause 1 BGB in conjunction with section 246 § 3 EGBGB. Punctual sending of the cancellation notice or the goods suffices to ensure the cancellation deadline. Cancellations are to be sent to:
Ksl.u.Kgl.Ordensmanufaktur UG & Co. KG
Consequences of cancellation
If the cancellation is effective all goods and services received by both parties are to be returned and if applicable to refund the value of any use (e.g. interest). If you cannot return the received goods (either as a whole or partially) or if you are only able to return the goods in an impaired condition, you must make a substitution in value as applicable. For the surrender of goods, that does not apply if the worsening of the goods can be attributed to its inspection – approximately comparable to a similar inspection in a retail store. Obligations to refund payments must be met within 30 days. For you the period begins with the date of sending the cancellation notice or the goods, and for the seller with the date of its receipt. The items have to be sent back on the costs of the buyer.